Rotho Babydesign has been a trusted name in high-quality, innovative baby and child care products for over 15 years. The Foldable Baby Bath 2go is a perfect solution for convenient and enjoyable bath times at home or on the go.
Key Features:
- Portable and Compact: Ideal for travel and visits to grandparents, this foldable bath tub is easy to carry and store, making it perfect for both home and away.
- Flexible Design: The bath tub features flexible side walls for space-saving storage and quick setup, ensuring your little one can splash and play wherever you are.
- Generous Size: Offers ample space for your baby, comparable to a standard baby bath tub, while remaining compact when not in use.
- Heat-Sensitive Drain Plug: Equipped with a heat-sensitive plug to help ensure the water is at the perfect temperature.
- Easy Draining: The integrated drain plug allows for quick and simple water removal.
- Sturdy and Safe: The foldable stand legs provide stability and prevent tipping, ensuring a secure bathing experience.
Product Information:
- Space-Saving Foldable Design: Easy to set up and store.
- Ideal for Home and Travel: Convenient for use both at home and on the go.
- Adjustable Stand Legs: Ensures a stable and secure bathing experience.
- Heat-Sensitive Drain Plug: Helps monitor water temperature for safety.
- Easy to Clean: Simply wipe with a damp cloth or rinse with clear water.
- Weight Capacity: Supports up to 35 kg.
Important: Never leave your child unattended during bath time. Always keep a close eye on your baby to ensure their safety.
The Rotho Babydesign Foldable Baby Bath 2go combines practicality with comfort, making bath time easier and more enjoyable for both parents and their little ones.
Shipping Policy
Last Updated: September 10, 2024
Welcome to Astrohuge.com! We’ve designed this guide to provide you with clear, detailed information about how we handle and ship your baby bath tub orders. Our goal is to ensure you have a smooth, transparent, and satisfactory experience from purchase to delivery.
1. Shipping Coverage and Restrictions
1.1 Areas We Serve
We currently ship to all 50 states within the United States.
1.2 Shipping Restrictions
- We do not offer international shipping at this time.
- We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.
2. Shipping Costs
2.1 Free Shipping Offer
We are pleased to offer free shipping on all orders, regardless of the order value or destination within the United States. This includes all products available on Astrohuge.com.
2.2 No Hidden Fees
The price you see is the price you pay. We do not charge any additional shipping fees or sales tax.
3. Shipping Methods and Timeframes
3.1 Shipping Carrier
We partner exclusively with FedEx for all our shipments. FedEx’s extensive network and experience in handling large items make them an ideal partner for delivering your baby bath tubs.
3.2 Shipping Process
Our shipping process consists of two phases:
- Order Processing and Handling: 1-2 business days
We carefully prepare and package your order to ensure it arrives in perfect condition, including quality checks and secure packaging.
- Transit Time: 3-5 business days
Once your order leaves our warehouse, FedEx typically delivers within 3-5 business days.
3.3 Total Delivery Timeframe
You can expect your order to arrive within 4-7 business days from the date of purchase.
3.4 Business Days Defined
Business days are Monday through Saturday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
4. Order Tracking
4.1 Tracking Information
Once your order ships, you’ll receive a confirmation email containing:
- Your FedEx tracking number
- A link to track your package on FedEx.com
- Estimated delivery date
4.2 How to Track Your Order
You can track your order in two ways:
- Click the tracking link in your shipping confirmation email
- Visit our Order Tracking page and enter your order number and email address
5. Delivery Details
5.1 Standard Delivery
For most small to medium-sized items, FedEx will deliver to your address without requiring a signature.
5.2 Large Item Delivery
For large items, such as oversized baby bath tubs:
- FedEx may contact you to schedule a delivery appointment.
- A signature may be required upon delivery.
- Please ensure someone is available to receive and inspect the item.
5.3 Failed Delivery Attempts
If you’re not available to receive your package:
- FedEx will leave a delivery attempt notice.
- They will typically make up to three delivery attempts.
- After the third attempt, the package may be held at a local FedEx facility for pickup.
6. Order Changes and Cancellations
6.1 Modifying an Order
To change an order that hasn’t shipped:
- Contact our Customer Service immediately
- Provide your order number and the desired changes
- We’ll do our best to accommodate your request
6.2 Cancelling an Order
Orders can typically be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Returns and Refund Policy.
7. Shipping Issues
7.1 Lost Packages
If your tracking information hasn’t been updated in 5 business days:
- Contact our Customer Service team
- We’ll initiate a trace with FedEx
- If the package cannot be located, we’ll ship a replacement at no cost to you
7.2 Damaged Packages
If your package arrives damaged:
- Refuse the delivery if possible and note the damage
- If you’ve accepted the package, contact us within 48 hours of delivery
- We’ll arrange for the damaged item to be returned and send a replacement
7.3 Incorrect or Missing Items
If you receive the wrong item or items are missing from your order:
- Contact our Customer Service within 7 days of delivery
- We’ll arrange for the incorrect item to be returned (if applicable)
- We’ll ship the correct item or missing pieces at no additional cost
8. International Customers
While we currently do not offer international shipping, we’re continuously evaluating opportunities to expand our services. Please check back for updates.
9. Environmental Commitment
We’re committed to reducing our environmental impact:
- We use recyclable packaging materials whenever possible
- We optimize our shipping routes to reduce carbon emissions
- We’re constantly exploring ways to make our shipping practices more sustainable
10. Customer Service and Contact Information
For any questions or concerns about your shipment, please don’t hesitate to contact our dedicated customer service team:
- Business Name: ASTRO HUGE LLC
- Company No: 7730969
- EIN: 99-3662341
- Email: support@astrohuge.com
- Phone: +1 505-528-3926
- Hours: Monday to Saturday, 8 AM to 5 PM MST
- Address: 402 CARR LN STE A ESPANOLA, NM 87532 USA
For more ways to reach us, visit our Contact Us page.
11. Related Policies
For more information on our practices, please refer to these related policies:
12. Policy Updates
This shipping policy is subject to change. Any modifications will be posted on this page with the date of revision. We encourage you to review this policy periodically.
Thank you for choosing Astrohuge.com for your baby bath tub needs. We appreciate your business and are committed to providing you with the best possible shopping and shipping experience.
Returns and Refund Policy
Last Updated: September 10, 2024
At Astrohuge.com, your satisfaction is our priority. We are dedicated to providing a hassle-free shopping experience for your baby bath tubs with our 30-day return policy and no restocking fees.
1. Overview
This Return and Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By purchasing from Astrohuge.com, you agree to the terms outlined in this policy.
2. Return Eligibility
2.1 30-Day Return Window
You may return most items purchased from Astrohuge.com within 30 days of delivery for a full refund. The 30-day period begins on the day you receive your item, as confirmed by our shipping carrier’s delivery confirmation.
2.2 Condition of Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and in its original packaging
- Free from damage, excessive wear, or signs of use
- Complete with all accessories, parts, and documentation
2.3 Non-Returnable Items
For hygienic reasons and customer safety, the following items cannot be returned:
- Personal care items (e.g., bath toys)
- Any item that has been used or shows signs of use
For a complete list of non-returnable items, please visit our FAQ.
3. Return Process
3.1 Initiating a Return
To start your return:
- Log into your Astrohuge account
- Go to your order history and select the item you wish to return
- Follow the prompts to generate a return label
If you’re unable to access your account, please visit our Contact Us page for assistance.
3.2 Packaging Your Return
- Use the original packaging if possible.
- If original packaging is unavailable, use a sturdy box and adequate padding.
- Include all original accessories, manuals, and parts.
- Attach the provided return label to the outside of the package.
3.3 Shipping Your Return
- You can drop off your package at any FedEx location.
- For large items, we’ll arrange for pickup at no cost to you.
For more details on shipping, please refer to our Shipping Policy.
3.4 Return Shipping Costs
- We cover all return shipping costs for items that are not damaged or misused.
- If an item is returned due to our error (e.g., wrong item sent), we’ll cover the return shipping cost.
4. Refunds
4.1 Refund Process
Once we receive and inspect your return, we’ll process your refund. You’ll receive an email notification when your refund is processed. Refunds are issued to the original payment method used for the purchase.
4.2 Refund Timeframe
Most refunds are processed within 3-5 business days after we receive your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.
4.3 Full Refunds
We offer full refunds on eligible returns within the 30-day window. The full purchase price, including any taxes paid, will be refunded. We do not charge any restocking fees.
4.4 Partial Refunds
We may issue a partial refund if:
- The item shows signs of use or damage beyond normal inspection.
- Parts or accessories are missing from the return package.
For more information on our refund process, please visit our FAQ.
5. Exchanges
If you need a different size, color, or model of an item:
- Return the original item following the return process outlined in Section 3.
- Place a new order for the desired item through our online store.
This ensures faster processing and availability of your preferred item.
6. Damaged or Defective Items
6.1 Items Damaged in Transit
If your item arrives damaged:
- Contact us within 48 hours of delivery through our Contact Us page.
- We’ll arrange for a return and send a replacement at no additional cost.
6.2 Defective Items
If an item proves to be defective within the 30-day return window:
- Contact our customer service through our Contact Us page.
- We’ll provide a prepaid return label and send a replacement. If you prefer, we can process a full refund instead.
Warranty Information
For items that malfunction after the 30-day window, our products are covered under a limited warranty of 1 year from the date of purchase. If the product is found to have a manufacturing defect within this period, we will repair or replace the item at no cost to you. Please note that this warranty does not cover damage caused by misuse, abuse, or normal wear and tear.
7. Late or Missing Refunds
If you haven’t received your refund within 2 weeks of our confirmation email:
- Check your bank account again.
- Contact your credit card company; it may take some time to process.
- If you’ve done the above and still have not received your refund, please visit our Contact Us page.
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you:
- You’ll receive a gift credit for the value of your return.
- The gift giver will not be notified of the return.
9. Exceptions and Special Circumstances
9.1 Bulk Orders
For orders of 5 or more of the same item, please get in touch with our Customer Services Department for return instructions.
9.2 Customized Items
Items that have been customized (e.g., engraved products) may not be eligible for return unless defective. Please visit our Contact Us page for assistance.
9.3 Promotional Items
Items received as part of a promotion or bundle may be subject to different return conditions. Please refer to the specific terms of the promotion or visit our Contact Us page for details.
10. Customer Rights
This Return and Refund Policy does not affect your statutory rights as a consumer.
11. Customer Service Contact
For any questions or concerns about returns or refunds, please contact our customer service team:
- Business Name: ASTRO HUGE LLC
- Company No: 7730969
- EIN: 99-3662341
- Email: support@astrohuge.com
- Phone: +1 505-528-3926
- Hours: Monday to Saturday, 8 AM to 5 PM MST
- Address: 402 CARR LN STE A ESPANOLA, NM 87532 USA
12. Policy Updates
We reserve the right to modify this policy. Any changes will be posted on this page with a revised date. Changes will not apply to returns in progress. We encourage you to review this policy periodically.
By using our website and making purchases, you agree to this Return and Refund Policy. For more information on how we use your data, please read our Privacy Policy. For questions about our terms of sale, please refer to our Terms and Conditions.
Thank you for choosing Astrohuge. We appreciate your business and are committed to providing you with high-quality baby bath tubs and excellent customer service.
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