Welcome to the FAQ page for Astrohuge.com! Here, you’ll find answers to the most common questions about our baby bath tubs, orders, shipping, and more. If you have any additional questions or need further assistance, please feel free to contact our customer service team.
General Questions
1. What products do you offer?
We specialize in baby bath tubs. Our selection includes various styles and sizes to suit different needs and preferences.
2. How can I contact customer service?
You can reach us via:
- Email: support@astrohuge.com
- Phone: +1 505-528-3926
- Address: 402 CARR LN STE A ESPANOLA, NM 87532 USA
- Customer Service Hours: Monday to Saturday, 8:00 AM to 5:00 PM (MST)
3. Do you offer international shipping?
Currently, we only ship within the United States. We are exploring options for international shipping in the future.
Orders and Payments
4. How do I place an order?
To place an order:
- Browse our selection of baby bath tubs.
- Add your chosen product to the cart.
- Proceed to checkout and follow the instructions to complete your purchase.
5. What payment methods do you accept?
We accept payments through PayPal. You can use your PayPal account or pay via credit or debit card through PayPal’s secure gateway.
6. Can I modify or cancel my order?
Orders can typically be modified or canceled if they have not yet been processed or shipped. Please contact our customer service team as soon as possible to request any changes.
Shipping and Delivery
7. How long does shipping take?
Shipping within the United States generally takes 6 to 12 days. Delivery times may vary depending on your location and the shipping method used.
8. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
9. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
Returns and Refunds
10. What is your return policy?
We offer a 30-day return policy. Items must be returned in their original condition, unused, and in their original packaging. For more details, please see our Return and Refund Policy.
11. How do I return an item?
To return an item:
- Log into your account and go to your order history.
- Select the item you wish to return and follow the prompts to generate a return label.
- Package the item securely and attach the return label.
- Drop off the package at a FedEx location or arrange for pickup if it’s a large item.
12. How long does it take to process a refund?
Refunds are typically processed within 3-5 business days after we receive your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.
Product Information
13. Are your baby bath tubs safe?
Yes, all our baby bath tubs meet stringent safety standards. They are made from high-quality, non-toxic materials designed with your baby’s safety in mind.
14. Can I get a replacement if my item arrives damaged or defective?
Yes, if your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or refund as needed.
15. Do you offer warranties on your products?
Yes, our baby bath tubs come with a limited 1-year warranty covering manufacturing defects. For details, please refer to the warranty information included with your product or contact us for more information.
Additional Information
16. How can I stay updated on new products and promotions?
Sign up for our newsletter to receive updates on new products, promotions, and special offers. You can also follow us on social media for the latest news and updates.
17. Where can I find your Terms and Conditions and Privacy Policy?
Our Terms and Conditions and Privacy Policy can be found on our website. Please review them for detailed information about our policies and practices.
If you have any other questions not answered here, please don’t hesitate to contact us. We’re here to help!