Shipping Policy

Last Updated: September 10, 2024

Welcome to Astrohuge.com! We’ve designed this guide to provide you with clear, detailed information about how we handle and ship your baby bath tub orders. Our goal is to ensure you have a smooth, transparent, and satisfactory experience from purchase to delivery.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve
We currently ship to all 50 states within the United States.

1.2 Shipping Restrictions

  • We do not offer international shipping at this time.
  • We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping Offer
We are pleased to offer free shipping on all orders, regardless of the order value or destination within the United States. This includes all products available on Astrohuge.com.

2.2 No Hidden Fees
The price you see is the price you pay. We do not charge any additional shipping fees or sales tax.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier
We partner exclusively with FedEx for all our shipments. FedEx’s extensive network and experience in handling large items make them an ideal partner for delivering your baby bath tubs.

3.2 Shipping Process
Our shipping process consists of two phases:

  • Order Processing and Handling: 1-2 business days
    We carefully prepare and package your order to ensure it arrives in perfect condition, including quality checks and secure packaging.
  • Transit Time: 3-5 business days
    Once your order leaves our warehouse, FedEx typically delivers within 3-5 business days.

3.3 Total Delivery Timeframe
You can expect your order to arrive within 4-7 business days from the date of purchase.

3.4 Business Days Defined
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

4. Order Tracking

4.1 Tracking Information
Once your order ships, you’ll receive a confirmation email containing:

  • Your FedEx tracking number
  • A link to track your package on FedEx.com
  • Estimated delivery date

4.2 How to Track Your Order
You can track your order in two ways:

  • Click the tracking link in your shipping confirmation email
  • Visit our Order Tracking page and enter your order number and email address

5. Delivery Details

5.1 Standard Delivery
For most small to medium-sized items, FedEx will deliver to your address without requiring a signature.

5.2 Large Item Delivery
For large items, such as oversized baby bath tubs:

  • FedEx may contact you to schedule a delivery appointment.
  • A signature may be required upon delivery.
  • Please ensure someone is available to receive and inspect the item.

5.3 Failed Delivery Attempts
If you’re not available to receive your package:

  • FedEx will leave a delivery attempt notice.
  • They will typically make up to three delivery attempts.
  • After the third attempt, the package may be held at a local FedEx facility for pickup.

6. Order Changes and Cancellations

6.1 Modifying an Order
To change an order that hasn’t shipped:

  • Contact our Customer Service immediately
  • Provide your order number and the desired changes
  • We’ll do our best to accommodate your request

6.2 Cancelling an Order
Orders can typically be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Returns and Refund Policy.

7. Shipping Issues

7.1 Lost Packages
If your tracking information hasn’t been updated in 5 business days:

  • Contact our Customer Service team
  • We’ll initiate a trace with FedEx
  • If the package cannot be located, we’ll ship a replacement at no cost to you

7.2 Damaged Packages
If your package arrives damaged:

  • Refuse the delivery if possible and note the damage
  • If you’ve accepted the package, contact us within 48 hours of delivery
  • We’ll arrange for the damaged item to be returned and send a replacement

7.3 Incorrect or Missing Items
If you receive the wrong item or items are missing from your order:

  • Contact our Customer Service within 7 days of delivery
  • We’ll arrange for the incorrect item to be returned (if applicable)
  • We’ll ship the correct item or missing pieces at no additional cost

8. International Customers

While we currently do not offer international shipping, we’re continuously evaluating opportunities to expand our services. Please check back for updates.

9. Environmental Commitment

We’re committed to reducing our environmental impact:

  • We use recyclable packaging materials whenever possible
  • We optimize our shipping routes to reduce carbon emissions
  • We’re constantly exploring ways to make our shipping practices more sustainable

10. Customer Service and Contact Information

For any questions or concerns about your shipment, please don’t hesitate to contact our dedicated customer service team:

  • Business Name: ASTRO HUGE LLC
  • Company No: 7730969
  • EIN: 99-3662341
  • Email: support@astrohuge.com
  • Phone: +1 505-528-3926
  • Hours: Monday to Saturday, 8 AM to 5 PM MST
  • Address: 402 CARR LN STE A ESPANOLA, NM 87532 USA

For more ways to reach us, visit our Contact Us page.

11. Related Policies

For more information on our practices, please refer to these related policies:

12. Policy Updates

This shipping policy is subject to change. Any modifications will be posted on this page with the date of revision. We encourage you to review this policy periodically.

Thank you for choosing Astrohuge.com for your baby bath tub needs. We appreciate your business and are committed to providing you with the best possible shopping and shipping experience.

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